A server is a computer that users share. To prevent people from interfering with other users' files, different read, write, and execute permissions are given to every user or group of users for different files and folders. Different levels of permissions can be set for files or folders. Make sure that all Contribute site files and folders have read and write permissions set.
One possible reason for permission denied is an insufficient set of permissions for your account. Contact the system administrator for the company hosting your site for more information. Note: For detailed information on settings in the Connection wizard, see "Connecting to a website" in the Contribute Help menu.
Occasionally, the Connection Failure dialog box appears even though you are connected to an active network connection. This issue sometimes occurs when Contribute is installed on a computer with other applications that regularly access the network.
Click OK to close the Connection Failure dialog box. If the Connection Failure dialog box continues to appear, verify that your computer is connected to the network.
If you are using a dial-up connection, check that you have successfully established a dial-up connection. If Contribute is disconnected but doesn't display the Connection Failure dialog box, Contribute attempts to connect to the first of your website connections. If it fails, and there are more websites to which to connect, Contribute displays a Connection Failure dialog box. The dialog asks whether you want to continue trying to connect to the remaining sites. If you click Yes, Contribute displays the same dialog box for each website provided you click Yes each time.
If you click No, Contribute disables the remaining sites. Again, Contribute automatically connects to the first of your sites. If you only have one website connection defined, the Connection Failure dialog box isn't displayed.
If you are disconnected from the network. By default, the Internet Explorer browser is configured to automatically dial a network connection if a connection is not present. In some instances, Contribute attempts to dial a network connection when it's launched.
To prevent this issue from occurring, you can update the Internet Explorer connection settings to never dial up a network connection. Follow the steps below to disable dial-up networking in Internet Explorer. This issue can occur if the administrator deletes the permission group the user belonged to. If you created your own connection, you can launch the Connection wizard. Then, create a connection and select a valid permission group in which to belong.
To give specific permission groups access to subfolders of a read-only FTP root, do one of the following:. If you are creating an anonymous FTP account, the server must be configured to support delete, rename, and overwrite privileges for the anonymous user. If these folder paths don't match, Contribute cannot write to the page displayed by your browser.
On UNIX servers, such as Apache, public-read bit is set for files and public-execute bit is set for web directories. If the local area network LAN can't locate the remote folder containing your web pages, consider the following solutions:. The FTP user name and password may be different from your computer's login information. Some FTP servers are configured to reject users after a certain number of failed attempts.
Exit the application and attempt to log in again, or contact your administrator to unlock the account. Occasionally, the Connection Failure dialog box appears even though you are connected to an active network connection. This could be due to other applications on your computer that regularly access the network. Click OK to close the Connection Failure dialog box. If the Connection Failure dialog box continues to appear, verify that your computer is connected to the network.
If you are using a dial-up connection, check that you have successfully established a dial-up connection. A connection failure message is not displayed if you have defined only one website connection. It is displayed when Contribute cannot connect to any of the multiple website connections. By default, Internet Explorer is configured to automatically dial a network connection when a connection is not present.
In some instances, this can cause Contribute to attempt to dial a network connection when it is launched. To prevent, update the Internet Explorer connection settings to never dial a network connection.
If you are the administrator, launch the Connection Wizard, create a new connection and select a valid permission group for yourself.
If you used a connection key, request a new connection key from your administrator of your website. Save the connection key to your local computer, and manually attach it to the email message. Can I download a trial copy of Contribute? How do I retrieve my Adobe ID or password? Where can I find earlier versions of Contribute? Where can I find my serial number? Common tasks. How do I create a connection to a site?
How do I download Contribute Publishing Server? Where can I find more information about Contribute? This support package will update an XP system with, among other things, fonts and input-method-editors IMEs to correctly support GB The support package is available as a download from the Microsoft website. Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues.
To find out how to contact Adobe Customer Service, please visit Adobe. Free troubleshooting resources include Adobe's support knowledgebase, Adobe user-to-user forums and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible. If you are having any issues with installing or uninstalling any of your Creative Suite 4 applications, please try rebooting your system prior to contacting Support.
Order printed documentation at www. Legal Notices Online Privacy Policy. Minimum system requirements Install your software Uninstall your software Purchase from a trial Electronic licensing Registration information Known issues Customer care Other resources. Minimum system requirements. Install your software. Before you install, close all applications currently running on your system;including other Adobe applications, Microsoft Office applications, and browser windows. It is also recommended to temporarily turn off virus protection during the installation process.
You must have administrative privileges or be able to validate as an administrator. Do one of the following: Windows : Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe CS4 folder found at the root level on your disk and double-click Setup. If you downloaded the software from the web, open the folder, navigate to the Adobe CS4 folder, double-click Setup.
Mac : Insert the DVD in your drive, and follow the on-screen instructions.
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